Privacy Policy
How LienDone handles your data and your subcontractors' data: what we collect, how we use it, sub-processors, retention, and your CCPA rights.
Last updated: May 6, 2026
1. Information we collect
From you (the GC): the email and password used to sign in, your name and company name, the projects and subcontractors you create, the waiver requests you send, and basic usage analytics.
From your subcontractors: the name, title, signature image, IP address, and timestamp captured at the moment they sign a waiver. We collect these to make the signed PDF legally enforceable under the ESIGN Act.
When you upgrade to a paid plan, our payment processor Polar collects billing details (cardholder name, billing address, country, tax IDs, last four of card). We never see or store your full card number.
2. How we use your information
We use your data only to operate LienDone: rendering state-specific waiver forms, emailing signing links, generating signed PDFs, and tracking compliance.
We do not sell your data. We do not share it with advertisers. We do not use it to train AI models.
3. Data security
Passwords are hashed with bcrypt. Signed PDFs are stored in encrypted object storage and served via short-lived signed URLs. All connections use TLS 1.3.
4. Information sharing
We share data only with the sub-processors required to deliver the service:
Email delivery (Resend): recipient email addresses, signing URLs, and the email body for waiver request, reminder, and confirmation emails.
Payment processor and merchant of record (Polar Software Inc.): billing details, country, email, and product slug for paid subscriptions. Polar collects, processes, and remits applicable VAT and sales tax on our behalf.
Hosting and storage providers under standard data processing agreements.
6. California privacy rights
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete it, the right to correct it, and the right to opt out of any 'sale' or 'sharing' of it for cross-context behavioral advertising.
We do not sell your personal information and we do not share it for cross-context behavioral advertising. We will honor any opt-out request regardless. To exercise your rights, email legal@liendone.com or use the 'Your privacy choices' link in the footer.
7. Data retention
Signed waiver PDFs are kept for as long as your account is active. The signing token for an unsigned waiver expires 7 days after creation; the row is preserved for audit history.
Trial accounts that expire and are not converted to paid have project, subcontractor, and waiver data deleted on day 37 (30-day trial + 7-day grace).
Billing records (invoices, transaction IDs) are retained for as long as required by tax and accounting law in the jurisdictions where you and Polar operate.
8. Your rights
You can access your data, correct inaccuracies, delete your account, and export your project and waiver data via CSV. Email privacy@liendone.com to exercise any of these rights.
10. International transfers
LienDone is operated globally. By using the service you consent to the transfer of your data to the regions where our infrastructure and sub-processors operate, subject to appropriate safeguards.
11. Contact
Privacy questions: privacy@liendone.com.